Returns & Replacements

Items may be returned within 30 days of original purchase date as long as the item has not been installed or modified and is in as-new condition with original packaging. Original shipping costs are non-refundable and return shipping is the responsibility of the purchaser. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

All returns require a return authorization number to be assigned in order to accepted and refunds to be processed. Important - Do not return an item without contacting us and obtaining a return authorization number. Exchanges or refunds will not be processed without an authorization number.

Review the following before contacting customer service:

  • Shipping costs are nonrefundable.
  • All merchandise must be in original boxes and include all original packaging manuals and merchandise materials in order to avoid a restock fee.
  • Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
  • We are not responsible for any labor or service charges incurred for installation of products purchased.
  • Serial numbers cannot be altered.
  • Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may apply.
  • Any restocking fee we use will be a reflection on current market value. We do not support attempts to profit on pro-rate adjustments or price fluctuations.
  • We are not responsible for any consequential damage to vehicle

Items that cannot be returned:

  • Items that been custom made for purchasers specific use
  • Closeout or clearance items
  • Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
  • Parts that have been mounted - ie wheels to tires, installed on vehicle.
  • Items damaged due to improper installation
  • Opened electrical items.
  • Any special order items

How to request a return:

To request a return, please email returns@unlimitedtruck.com and provide your order number and which item(s) you would like to return.

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